1. Overview
This Privacy Policy explains how Voxvey Research LLC (“Voxvey,” “we,” or “our”) collects, uses, and protects information when you use our website, API, console, and related services (together, the “Services”).
By using the Services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you use the Services, we may collect:
- Account information you provide during registration (e.g., name, email, organization details).
- Usage and diagnostic data such as requests, logs, performance metrics, and error reports.
- Content you submit (e.g., prompts, messages, and other data you send to the Services).
- Billing information related to account and usage, where applicable.
- Device and network information (e.g., IP address, browser type, approximate location inferred from IP).
3. How We Use Information
We use information to:
- Provide, maintain, and improve the Services;
- Route and process requests to AI providers and downstream systems;
- Maintain security, prevent fraud and abuse, and enforce our policies;
- Operate billing, invoicing, and account administration;
- Comply with legal obligations and respond to lawful requests.
4. How We Share Information
We may share information:
- With service providers that help us operate the Services (e.g., hosting, monitoring, support).
- With third-party AI model providers to fulfill requests you make through the Voxvey gateway.
- When required by law or to protect rights, safety, and security.
- In connection with a corporate transaction such as a merger or asset sale (subject to applicable law).
5. Data Retention
We retain information only for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements and policies. Content is processed to fulfill requests and may be retained in limited logs for security and operational purposes.
6. Security
We implement administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, however, so we cannot guarantee absolute security.
7. Your Choices & Rights
Depending on your location, you may have rights to access, correct, delete, or limit processing of certain personal data. You can contact us using the information in the “Contact” section below.
8. Cookies & Similar Technologies
We may use cookies and similar technologies to help personalize content, provide functionality, analyze site usage, and improve the Services. You can control cookies through your browser settings.
9. Contact
For questions or requests regarding this Privacy Policy, contact us at:
Voxvey Research LLC
Legal Department
Email: [email protected]